Terms of service

General Terms and Conditions (GTC)

Version: January 2026

Pricing

The presentation of our goods in catalogues and on the Internet does not constitute a binding offer, but a non-binding invitation to the buyer to order these goods. We accept no liability for any errors in printed materials, price lists, or on the Internet.

Our prices are generally ex works. There is no minimum order quantity.

For small quantities (≤ 5 pieces) of prize rosettes of one variant, an amount of €10.00 per order is charged for the time-consuming assembly of the individual parts. Items recorded by us subsequently are not discounted.

To cover the costs of processing, packaging and shipping, a service fee is charged and displayed immediately. The amount depends on the net goods value of the order.

Conclusion of Contract

By sending us an order via the Internet, e-mail, telephone, fax or other means of communication, the buyer submits an offer to conclude a purchase contract with us. The customer is bound by the offer until the third following business day.

We will send the customer an e-mail confirmation (order confirmation) of receipt of the order without undue delay. The contract with us is concluded when we accept the order by dispatching the ordered goods to the buyer or by sending the buyer an explicit declaration of acceptance (order confirmation).

Changes and additions to the offer and/or contract require text form. Transmission by e-mail is sufficient to satisfy the text form requirement. Other telecommunications channels are not sufficient.

For orders with delivery to third parties, the ordering party is deemed to be the principal. If delivery is made to third parties for their benefit, or if the recipient of the delivery is otherwise enriched by taking possession and further using the deliveries, the ordering party and the recipient of the delivery are jointly deemed to be the principal. By placing such an order, the ordering party tacitly assures that the required consent has been obtained.

In the case of orders invoiced to third parties, irrespective of whether placed in the ordering party’s own name or in another’s name, the ordering party and the invoice recipient are jointly deemed to be the principal. A subsequent change of the invoice after invoicing has already been made, at the request of the ordering party to a different invoice recipient, constitutes the tacit assumption of debt (accession to the obligation) by that invoice recipient. Changing the invoicing address may incur costs, which we will invoice to the new address. By placing such an order, the ordering party tacitly assures that the invoice recipient has given its consent.

Side agreements, changes and additions to the contract are only valid if we confirm them in text form.

Data, in particular print templates, must be supplied in the file formats and print data specifications stated by us. For deviating file formats, we cannot guarantee an error-free service. The customer is fully liable for the accuracy of this data.

We are entitled, but not obliged, to carry out necessary preliminary work, in particular on the customer’s supplied or transmitted data, independently and without consultation, if this is in the customer’s economic interest or contributes to meeting the completion deadline of the order. If the customer’s data does not comply with our specifications and errors in the final product arise as a result of corresponding adjustments to the print data, these shall not be at our expense. The customer expressly declares that such work is carried out at the customer’s risk. A complaint is therefore excluded. Such work will be charged according to the time required in each case.

We are also entitled to charge for time-consuming order clarifications if they go beyond customary consultation.

Cancellations of orders are only possible before the start of production. Cancellations at a later status are excluded and result in full damages. This also applies to individual items in the cart.

Cancellations can only be requested by the customer personally and exclusively via the customer account.

Delivery

Goods are delivered to the delivery address specified by the buyer. Information on the expected delivery time is non-binding unless we have made a binding commitment to the buyer in text form in the individual case.

The delivery time begins one day after receipt of clarified orders and, if applicable, print-ready templates.

If print templates are created by us or the order is modified by us for production-related reasons, the delivery time begins with production approval.

For payment in advance, the relevant date of payment is the receipt of payment in our account and this is deemed to be production approval.

Over- or under-deliveries, in particular for printed products and customer-specific goods, of up to 3% of the ordered goods must be accepted and will be settled accordingly.

Shipping

Shipping costs are charged at cost price and are included by us in the order confirmation and invoice.

Express costs are charged both for shipping and for an abbreviated and more short-notice order processing. The production time depends on our capacity utilisation and is shown in our web shop.

For packaging-related reasons (transport damage), orders may need to be shipped in multiple parcels; for example, trophies and rosettes cannot be shipped together in one box. In the interest of saving resources, we reuse well-preserved outer packaging from our suppliers; this does not entitle the customer to deduct packaging costs.

Terms of Payment

Our price information is in gross prices including statutory VAT. Net prices are shown and marked separately. The purchase price is due upon delivery. Orders under €150.00 and customer-specific products are delivered against advance payment. For regular customers, we may, at our discretion, offer payment on account.

For payment on account, we grant a payment term of eight days from delivery.

Note on advance payment, direct debit and Klarna, PayPal or credit card payments (online orders)

Please do not transfer the amount shown at the end of the online ordering process immediately. A member of staff will review your incoming order and confirm acceptance of your order by e-mail by sending an order confirmation including the shipping date and the final invoice amount. You will receive this order confirmation in addition to the automatic order confirmation from the online shop. In this order confirmation you will find the final amount payable and our bank details.

We expect receipt of payment no later than 3 days after the order confirmation is issued. The decisive factor is the receipt of payment in our account. If the amount is not received in our account within one week, we may withdraw from the order without incurring damages.

If you have agreed payment by direct debit with us, we will debit the amount from your account on the day production begins.

For all orders, especially for larger orders with customer-specific goods (special rosettes, horse blankets, stable plaques, club items [shirts]), an appropriate advance payment may be required.

In the event of non-payment, the buyer automatically falls into default after delivery.

Retention of Title

The delivered goods remain our property until all secured claims have been paid in full. Templates, clichés/embossing dies that we produce for the manufacture of the goods remain our property unless agreed otherwise.

The goods are stored free of charge by customers until full payment has been made. The customer may not resell the goods or otherwise dispose of them. In the event of early resale of the goods, the customer hereby assigns to us, by way of security, the resulting claim against the purchaser.

If third parties access the goods, in particular by attachment, the principal (customer) shall immediately point out the contractor’s ownership and inform the contractor thereof in order to enable the contractor to enforce its ownership rights.

If the third party is not in a position to reimburse the contractor for the judicial or extrajudicial costs incurred in this connection, the principal shall be liable to the contractor for such costs.

Patents / Copyright / Trademarks

The contractor shall indemnify the principal and its purchasers against claims arising from infringements of copyrights, trademarks or patents and the like, unless the design of a delivery item or the supplied data originates from the principal.

The principal alone is liable if, by executing its order, rights of third parties, in particular copyrights, trademark rights or patent rights and the like, are infringed. The principal declares that it holds the duplication and reproduction rights to the submitted materials. The principal shall indemnify the contractor against all claims by third parties due to such infringement.

Warranty

We shall be liable for defects in the goods in accordance with statutory provisions. If the delivered goods show obvious material or manufacturing defects or transport damage, the buyer is requested to complain to us without delay. Failure to make such a complaint, however, has no effect on any claims the buyer may have have against us.

For orders by consumers pursuant to Section 13 of the German Civil Code (BGB), the warranty period is two years from delivery of the goods; for orders by entrepreneurs pursuant to Section 14 BGB, it is one year from delivery of the goods.

In all manufacturing processes, minor deviations from the original cannot be objected to. This applies in particular to:

minor colour deviations between two or more orders,
minor quality deviations (especially for fabrics) compared to an earlier order or sample.

Returns of Goods

Returns of goods should only be made after prior clarification with us. In the case of returned goods without prior consultation, any additional costs incurred shall be borne by the ordering party.

Notice of Defects

A notice of defects must reach us no later than 7 days after delivery of the goods. If we do not receive a timely notice of defects, the goods shall be deemed approved. This does not apply if the buyer proves that it sent the notice of defects within 7 days after discovering a defect that was not initially detectable.

If the buyer requests subsequent performance (cure), we may choose whether to remedy the defect or deliver a defect-free item. We are entitled to make subsequent performance dependent on prior payment of an appropriate part of the purchase price taking the defect into account. The buyer is only entitled to a price reduction or, alternatively, to withdraw from the contract if subsequent performance has failed.

Subsequent performance is deemed to have failed upon the attempt to remedy the defect after the second unsuccessful attempt, unless something else results. For quick handling of a notice of defects, in some cases a price reduction granted by the manufacturer/supplier for the delivered goods/item to the buyer is possible, but this is not necessarily to be understood as, nor as an alternative to, replacement delivery or subsequent performance.

There is no legal entitlement to a price reduction instead of a replacement delivery or subsequent performance. If such a solution is found by mutual agreement, the notice of defects is thereby settled. Further claims by the buyer will no longer be accepted.

Start of the Cancellation Policy

Right of Withdrawal (for consumers)

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the consumer, or a third party designated by the consumer who is not the carrier, has taken possession of the goods; in the case of partial deliveries, from receipt of the last partial shipment.

To exercise the right of withdrawal, the buyer must inform us
Professional Rosetten Design UG
Raiffeisenstr. 8 A
61169 Friedberg – Deutschland
E-Mail: info@prd-group.eu
Fax: 06031-7728408
by means of a clear statement (e.g. letter, fax, e-mail) of the decision to withdraw from this contract.

To meet the deadline, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period expires.

The right of withdrawal does not apply to contracts for the supply of goods that are made to the buyer’s specifications or are clearly tailored to the buyer’s personal needs, that are not suitable for return due to their nature, or that can spoil quickly or whose expiration date would be exceeded.

Consequences of Withdrawal

If the buyer withdraws from this contract, we shall reimburse all payments received from the buyer, including delivery costs (except for additional costs resulting from the buyer choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of withdrawal from this contract.

For this reimbursement, we will use the same means of payment that the buyer used for the original transaction, unless expressly agreed otherwise with the buyer; in no case will any fees be charged for this reimbursement.

We may refuse reimbursement until we have received the goods back or until the buyer has provided evidence that the goods have been returned, whichever is the earlier.

The buyer must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which the buyer informs us of the withdrawal from this contract. The deadline is met if the goods are sent before the deadline expires.

The buyer bears the direct costs of returning the goods. Goods that cannot be shipped by parcel will be collected from the buyer; the direct costs for this shall be borne by the buyer.

The buyer only has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

If customers are entrepreneurs within the meaning of Section 14 BGB and act in the conclusion of the contract in the exercise of their commercial or self-employed activity, there is no right of withdrawal.

End of the Cancellation Policy

Data Protection

As the holder of the domains www.cavaloop.eu and www.toproset.eu, we take the protection of your data very seriously.

All data you transmit to us will be used and/or stored exclusively for processing your enquiry/order and will not be passed on to third parties without authorisation.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG-new). To the extent necessary for performance of the contract, data may be transmitted to third parties (e.g. parcel services, payment service providers, insurers).

Our website uses Google Analytics, a web analytics service provided by Google Ireland Limited and/or Google LLC (“Google”), insofar as permissible under data protection law and technically implemented.

Place of Jurisdiction, Applicable Law

The exclusive place of jurisdiction for all disputes arising from this contractual relationship is Friedberg, provided the buyer is a merchant or a legal entity under public law.

The contract is governed by German law. The application of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 is excluded.