Right of Withdrawal

— Start of the Cancellation Policy —

Right of Withdrawal (for consumers)

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the consumer, or a third party designated by the consumer who is not the carrier, has taken possession of the goods; in the case of partial deliveries, from receipt of the last partial shipment.

To exercise the right of withdrawal, the buyer must inform us

Professional Rosetten Design UG
Raiffeisenstr. 8 A
61169 Friedberg – Deutschland
E-Mail: info@prd-group.eu
Fax: 06031-7728408

by means of a clear statement (e.g. letter, fax, e-mail) of the decision to withdraw from this contract.

To meet the deadline, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period expires.

The right of withdrawal does not apply to contracts for the supply of goods that are made to the buyer’s specifications or are clearly tailored to the buyer’s personal needs, that are not suitable for return due to their nature, or that can spoil quickly or whose expiration date would be exceeded.

Consequences of Withdrawal

If the buyer withdraws from this contract, we shall reimburse all payments received from the buyer, including delivery costs (except for additional costs resulting from the buyer choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of withdrawal from this contract.

For this reimbursement, we will use the same means of payment that the buyer used for the original transaction, unless expressly agreed otherwise with the buyer; in no case will any fees be charged for this reimbursement.

We may refuse reimbursement until we have received the goods back or until the buyer has provided evidence that the goods have been returned, whichever is the earlier.

The buyer must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which the buyer informs us of the withdrawal from this contract. The deadline is met if the goods are sent before the deadline expires.

The buyer bears the direct costs of returning the goods. Goods that cannot be shipped by parcel will be collected from the buyer; the direct costs for this shall be borne by the buyer.

The buyer only has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

If customers are entrepreneurs within the meaning of Section 14 BGB and act in the conclusion of the contract in the exercise of their commercial or self-employed activity, there is no right of withdrawal.

— End of the Cancellation Policy —