Customization

You can order in the online shop, by e-mail, or also personally by phone.

We cannot accept orders via WhatsApp, Facebook, Instagram, or other media.

Especially for first orders, personal contact is recommended to discuss more precise details. Your first order must be placed in written form with all necessary information. Only in this way can transmission errors be excluded.

A billing address is mandatory and, if applicable, a different shipping address, as well as a phone number and an active email address for inquiries or any potential issues (including those from the carrier).
To ensure the best possible processing of your order, we need your order as detailed as possible:

item number, description, type, colors, quantities, and print/engraving texts,

for graphic prints templates in good quality-

Please use our webshop. Creating the first order may take a little more time, but reordering will be much faster, and production preparation can usually begin immediately.

Here it is important to know what and how much you want to order.

It depends on whether it is an elaborate loop, if there should be a print on the loop.

In the summer months, we need about 7-10 working days due to a higher volume of orders.

We cannot estimate the capacity of the logistics companies.
So you should plan for 1 1/2 to 2 weeks just to be safe.

In case of emergency, we will try to prioritize your order. However, this should be the exception as it blocks the internal process and disadvantages other customers.

You must coordinate this special measure with us.
It is also important that the shipment can be accepted on site. Our logistics partners are not allowed to simply drop off a package without your permission.

When ordering through the web shop, you will receive an automatically generated order confirmation. All orders are checked for feasibility by our staff upon receipt. Any necessary production changes or additions will be recorded. The estimated shipping date will be determined based on production capacity and material availability. All this information will be communicated to you promptly in a separate email with the order confirmation.

Go to your customer account under orders. There you can find the production progress documented.

… an order confirmation?

In the order confirmation, all details of your order are documented without verification and provided with a customer number and order number.

… a confirmation of the order?

Your order has been checked by an employee and may have been modified or supplemented for production reasons. With the order confirmation, you will receive the expected shipping date, a payment request in case of prepayment, and a request to release the order for production.

… a customer number?

The customer number is your personal identifier and is linked to your personal data, especially your email address. With authorized access, you can intervene in the ordering process or view the order history.

… a customer account?

In the customer account, all orders executed by different orderers of an association, organization, or company for the holder (usually the invoice recipient) are summarized. This way, important information is not lost for successors and team members.
 The information about the entire team account is only accessible to us in the backend for data protection reasons.

… a shipping date?

On this day, the shipment will be handed over to the parcel service. Depending on the distance and product (Economy, Standard, Express, Guarantee, ...), the transit time of the package until arrival must be added.

… the handling fee?

The handling fee mainly includes the transport and packing costs, which vary depending on the scope of the order and the transport route. A small portion of the costs is for personal order support and payment processing costs.

Where is my shipment?

As soon as your package is handed over to our logistics partner, you will receive a shipping confirmation with tracking number via email. We advise checking the spam folder occasionally, as these are automated messages and may unintentionally end up there.

Please note that it can sometimes take up to 36 hours for the tracking status to change. You can also find all information about the shipment in your customer account.

We ship within Germany and to some neighboring countries exclusively with DHL; for all other countries, we use FedEx.
We constantly monitor transit times, prices, and reliability to provide the best possible service.

As soon as your goods have left our premises, you will receive an automated email with the tracking information. With this, you can track your package and, if necessary, initiate changes such as granting a release for delivery or specifying a preferred delivery.

Please note that changes may delay delivery.

When ordering through the web shop, you can conveniently and securely select your payment option at the end of the ordering process.

Orders placed via e-mail, fax, or phone will be processed by us. For these orders, payment options are limited:

Orders under 100, -- € will be delivered against advance payment. For production release, the payment must be received in our account.

For regular customers, we may offer payment on invoice at our discretion. With payment on invoice, we grant a payment term of eight days from delivery.

If you want to return items, please contact us.

If the return is justified, we will send you a return label and arrange for the pickup.