You can order in the online shop, by e-mail, or also personally by phone.

We cannot accept orders via WhatsApp, Facebook, Instagram, or other media.

Especially for first orders, personal contact is recommended to discuss more precise details. Your first order must be placed in written form with all necessary information. Only in this way can transmission errors be excluded.

A billing address is mandatory and, if applicable, a different shipping address, as well as a phone number and an active email address for inquiries or any potential issues (including those from the carrier).
To ensure the best possible processing of your order, we need your order as detailed as possible:

item number, description, type, colors, quantities, and print/engraving texts,

for graphic prints templates in good quality-

Please use our webshop. Creating the first order may take a little more time, but reordering will be much faster, and production preparation can usually begin immediately.

Here it is important to know what and how much you want to order.

It depends on whether it is an elaborate loop, whether a print is to be placed on the loop.

In the summer months, due to a higher volume of orders, we need about 7-10 working days.

We cannot assess the workload of the logistics companies at that time.
So you should plan for 1 1/2 to 2 weeks just to be safe.

In case of emergency, we will try to prioritize your order. However, this should be the exception, as it disrupts the internal process and disadvantages other customers.

You must definitely coordinate this special measure with us.
It is also important that the shipment can be accepted on-site. Our logistics partners are not allowed to simply leave a package without your permission.

When ordering through the web shop, you will receive an automatically generated order confirmation. All orders are checked for feasibility by our staff upon receipt. Any necessary production changes or additions will be recorded. The estimated shipping date will be determined based on production capacity and material availability. All this information will be communicated to you promptly in a separate email with the order confirmation.

Go to your customer account under orders. There you can find the production progress documented.

… an order confirmation?

The order confirmation documents all details of your order without verification. It includes a customer number and order number.

… an order acknowledgment?

Your order has been checked by an employee and may have been modified or supplemented for production reasons. With the order acknowledgment, you will receive the expected shipping date, a payment request for prepayment, and a request to release the order for production.

… a customer number?

The customer number is your personal identifier and is linked to your personal data and especially your email address. With the authorized access, you can intervene in the ordering process or view the order history.

… a customer account?

The customer account summarizes all orders placed by different buyers of an association, federation, or company for the holder (usually the invoice recipient). This way, important information is not lost to successors and team members.
 The information about the entire team account is only accessible to us in the backend for data protection reasons.

… a shipping date?

On this day, the shipment will be handed over to the parcel service. Depending on the distance and product (Economy, Standard, Express, Guarantee, . . .), the transit time of the package must be added.

… the handling fee?

The handling fee essentially includes the transport and packing costs, which vary according to the scope of the order and the transport route.

A small portion of the costs is for the personal handling of the order and for payment processing costs.

As soon as your package is handed over to our logistics partner, you will receive a shipping confirmation with tracking number via email. We recommend checking the spam folder occasionally, as these are automated messages and may unintentionally end up there.

Please note that it can sometimes take up to 36 hours for the tracking status to update. You can find all information about the shipment in your customer account as well.

We ship within Germany and to some neighboring countries exclusively with DHL, for all other countries we use FedEx.
We constantly monitor transit times, prices, and reliability to provide the best possible service.

As soon as your goods leave our premises, you will receive an automated email with the tracking information. With this, you can track your package and, if necessary, make changes such as granting permission to leave it or specifying a desired delivery.

Please note that changes may delay the delivery.

When ordering through the web shop, you can conveniently and securely select your payment option at the end of the ordering process.

Orders placed via e-mail, fax, or phone will be processed by us. For these orders, payment options are limited:

Orders under 100, -- € will be delivered against advance payment. For production release, the payment must be received in our account.

For regular customers, we may offer payment on invoice at our discretion. With payment on invoice, we grant a payment term of eight days from delivery.

If you want to return items, please contact us.

If the return is justified, we will send you a return label and arrange for the pickup.

The difference lies solely in the presentation of the rosetts. There are no size differences or restrictions in the combination possibilities.

In the Light version rosetts, you will find generously and airy arranged folds. In the Premium rosette, these folds are arranged closer and tighter, giving the rosette a bit more volume.

That is exactly where our strength lies. We can customize the center and the ends of the ribbons with various printing techniques. The suitable method depends, among other things, on the number of loops and the print template. Unfortunately, metallic colored ends of ribbons cannot be printed.

The majority of orders are completed with embossing or digital printing, followed by transfer printing.

In embossing, an embossing stamp is created, using a single-color film to be embossed onto the center or ribbon with high pressure and heat. Due to the preparation for printing, this printing method is applied for quantities > approx. 50 pieces and delivery times > 1 week. For quantities > 100 – 150 pieces, it is the most economical option.

Digital printing is available in one or more colors printed on the center.

The center is offered in the materials paper label (cost-effective), plastic (large quantities), or metal (premium gloss printing).

Digital printing can also be applied with a transfer method in multiple colors on ribbons, where it is recommended to print only on white ribbon to ensure that the colors appear as pure as possible.

All our sashes come with a Velcro fastening under the rosette. It simplifies putting on for both human and animal.
 The only difference is the printing direction, so that the print can be read by the spectator.

The sashes can be printed with 1 to 3 lines. We print the sashes with a slightly glossy, flexible foil, allowing us to process graphics as well.

For graphics, vector files are required as templates.

Texts should not exceed 30 characters per line. Please note that the font will always be smaller the more text and/or graphics are to be applied. Here, less is often more.

The sashes are available in the standard width of 125mm, but other widths can be delivered on request.

The circumference of the sashes for humans is approx. 1.50 m, while the standard size for horse sashes is 1.40 m for a warmblood. The sashes can be ordered in different sizes.

These sashes are available in many national and association colors. If a desired color combination is not available, a custom order (minimum quantity!) can be requested. Each sash will be delivered with a matching rosette, gold fringes, and Velcro. Special wishes